SHIPPING AND FAQ
WE SHIP WORLD WIDE
Please email for rates before you place your order.
1) Please allow1 to 2 weeks for shipping (we try to ship faster). All my Steampunk jewelry is Hand Made. All vintage jewelry is form estate sales in the USA and Canada and has been used before so it shows some slight ware.
We know this seems like a long time to wait but you can not get our products in stores. We only handle high quality products that are not mass produced
2) All orders are shipped via USPS, Priority Mail, FEDEX or UPS only( Our choice as we try to use the fastest one for the time of year).
3) All damaged items must be reported to us within 72 hours of receipt of order. Keep all damaged items and packaging until the shipper closes the claim. We will then contact shipper for you as all items are shipped insured
RETURNS
If we ship the wrong item we will pay return shipping and ship the right item to you at our cost.
If you just wish to return or exchange the item that you are unhappy with you must contact us within 10 days to get a Return Authorization Number and ship it back within 10 days and pay return shipping and the shipping on the new item plus any price difference. All items must be undamaged and in their undamaged original packaging.
All returns must have a Return Authorization Number. Call or E-Mail for one before you return any items. You must also include the invoice for your items( be sure to make a copy for your files) with the Return Authorization Number written on it and reason for return. Be sure to include a note to tell us what you want to do (shipping is not refunded or given credit on returns) ie: Exchange, Store credit, Replace with a different item (if different item cost is more you will have to pay the difference) or a Refund.
PRIVACY NOTICE
The Wingedphallus understands the importance of our customers' information and we are not in the business of selling it to others. The information you share with us in any form will be kept strictly confidential.
SAFE AND SECURE ONLINE TRANSACTIONS
The Wingedphallus has put emphasis on technological protections to ensure that all transaction process is extremely safe and secure.
Remember if you have any questions at all please E-Mail or call before you place your order and we will be happy to help you.